Returns & Exchanges
At Charvonia Design, we stand by the quality of our products and offer a 30-day window for returns or exchanges on all eligible items. Our goal is to ensure you are completely satisfied with your purchase, provided the items are returned in their original, unused condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Ship the Item
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing